Shopping on the Walmart website or on the mobile app combines all the great prices and variety with the convenience of never having to put on shoes. But what if you're not happy with what you've bought when it arrives? Luckily, Walmart allows all of their online customers to return online purchases to their physical stores, as long as they currently carry the item. But online purchasers aren't the only ones who need to return products to Walmart. A bath rug doesn't match a powder room decor; a birthday gift might be a disappointment; or an article of clothing is the wrong size. Walmart is happy to accept returns for any of the products they sell.
You'll get more options for returns or warranty claims at Walmart if you have a receipt for the item when you bring it to the store. If you have lost a Walmart receipt, the store provides two methods of getting a copy, depending on the form of payment for the original purchase.
Debit or Credit Card In-Store Purchases
If you made your purchase with either a debit card or a credit card, Walmart provides an Electronic Payment Hotline that will allow you to get a copy of your receipt. The phone number is 479-277-2643. You'll need the store location where the item was purchased, the date of purchase and your debit or credit card number. It is also helpful to know the entire amount charged to your card. Once Walmart has this information, they'll do a receipt lookup and send you a copy.
Online Purchases at Walmart.com or on the Walmart App
If you purchased an item on Walmart's website, but you want to return it to a store, print out an Easy Returns Receipt right from the company's website. Take the printed e-receipt with you when you return the item, and it will be treated just like an original store receipt.
Walmart's No-Receipt Policy
Walmart's return policy now allows for returns without receipts, with some restrictions on refunds if you present valid, government-issued photo ID.. If the item in question retails for $10 or less, you can get a cash refund. If the item sells for more than $10, you can choose from an identical replacement item or a Walmart gift card in the amount of the item's retail value.
If you do not have your receipt or order number, the store may be able to look up your purchase history to find the reference number if you have the credit/debit card used to make the purchase in-store.