Shopping on the Walmart website combines all the great prices and variety with the convenience of never having to put on shoes. But what if you're not happy with what you've bought when it arrives? Luckily, Walmart allows all of their online customers to return online purchases to their physical stores, as long as they currently carry the item. But online purchasers aren't the only ones who need to return products to Walmart. A bath rug doesn't match a powder room decor; a birthday gift might be a disappointment; or an article of clothing is the wrong size. Walmart is happy to accept returns for any of the products they sell. You'll get more options for returns or warranty claims at Walmart if you have a receipt for the item when you bring it to the store. If you have lost a Walmart receipt, the store provides two methods of getting a copy, depending on how you paid for the original purchase.
Debit or Credit Card Purchases in a Store
If you made your purchase with either a debit card or a credit card, Walmart provides an Electronics Payment Hotline that will allow you to get a copy of your receipt. The number is 479-277-2643. You'll need the store location where the item was purchased, the date on which you purchased it and your debit or credit card. It is also helpful to know the entire amount charged to your card. Once Walmart has this information, they'll look up the receipt and fax you a copy.
Online Purchases at Walmart.com
If you purchased an item on Walmart's website, but you want to return it to a store, print out an Easy Returns Receipt right from the company's website. Take the printed receipt with you when you return the item, and it will be treated just like an original store receipt.
Walmart's No-Receipt Policy
Walmart's return policy now allows for returns without receipts, with some restrictions on refunds. If the item in question retails for $25 or less, you can get a cash refund. If the item sells for more than $25, you can choose from an identical replacement item or a Walmart gift card in the amount of the item's retail value.
Having a receipt gives you more options when returning items to a Walmart store. If you've paid for your purchase with a credit or debit card, call the store's hotline to receive a copy of the receipt. Online shoppers can print a receipt right from the website.
Victoria Bailey has a degree in Public Law and Government. She has spoken before state Supreme Court justices and her photograph is on the back cover of Bill Clinton's autobiography. As a former member of the Center for the Study of the Presidency and Congress, Bailey worked closely with lawmakers to help set public policy. Bailey's work appears on numerous websites, and she's currently writing the text for a governmental information app.