Some complaints about merchandise or service at Walmart can be handled online. For other issues, you may want to deal with the customer service desk at your local store in person. More serious complaints, such as those regarding ethical issues, may need to be addressed in writing with corporate headquarters.
If you have a complaint about a product you purchased, such as a missing part or a damaged component, purchases may be returned in person at the customer service desk at any Walmart location. You also can initiate returns through the Walmart website. Both in person and online returns require you to fill out a short form that asks for your name and a brief description of the complaint you had with the product. Walmart's return policy is set out on its website, but generally returns should be made within 90 days of purchase. Refunds require a receipt, or store credit may be issued for items returned without a receipt.
Ethics Issues and Service Complaints
More serious complaints should be addressed to Walmart corporate headquarters. The Walmart Global Ethics online complaint form allows customers to file customer service complaints. It also provides an outlet for customers, suppliers and students to file complaints about corruption, discrimination, harassment, conflicts of interest or situations impacting financial integrity. A complainant using this form may submit anonymously or by providing her name and contact information. Employees also may use this form to complain about any of the above ethics issues, scheduling issues, training and coaching issues and area transfers.
Once you submit your concern via this form, track your complaint through the investigation and resolution process via the Follow-up Report link in the right column of the page.
Other Contact Information
Walmart provides a variety of other online resources for customers, employee and vendors to communicate complaints to its corporate headquarters. When using any of these methods, be sure to include the store number of the location where your incident occurred. Use the store finder function on the Walmart website to identify the correct location.
Walmart Corporate Headquarters
You may email corporate customer service via the Store and Corporate Feedback form, or call 1-800-WALMART.
The mailing address for headquarters is:
702 SW 8th Street
Bentonville, AR, 72716-8611.
Walmart.com and E-commerce Complaint Portal
Walmart provides an online portal specifically for addressing issues related to the Walmart website and the VUDU video on demand service.
Financial Services Portal
Address issues regarding Walmart credit cards, MoneyCards and gift cards to the Walmart Financial Help Center.
Walmart Family Mobile
Complaints regarding Walmart's proprietary mobile phone service may be addressed to firstname.lastname@example.org. Include your telephone number and account access pin in any correspondence.