How to Report a Complaint About a Cable Operator

Call or write your cable operator first to see if your complaint can be handled without getting a regulatory authority involved. Remember to document the times you call and who you speak to. If you send a complaint to the cable operator in writing, make sure you keep a copy of it, along with any written responses you receive.

Contact the franchising authority next, if you do not receive a response from your cable operator regarding your complaint. The FCC assigns a franchising authority to regulate your cable operator on a local level. The appropriate franchising authority is usually identified somewhere on your cable bill.

Realize that the cable operator makes the decisions about which programs or channels it carries. If your complaint is regarding something of that nature, contact your cable operator directly.

Contact the franchising authority if your complaint is regarding installation and rates associated with basic service, problems with customer service, signal quality or concerns over public and educational channels.

Direct your concerns about profanity or indecency, signal leakage or equipment compatibility to the FCC (see Resources below).

Report a complaint against a cable operator to the FCC if you do not receive a satisfactory response to your concerns (see Resources below).