When you ship with the United Parcel Service or expect delivery of packages through this company, usually your delivery occurs without incident. Occasionally, a package will arrive damaged or will not arrive at all. When this happens, file a complaint with the United Parcel Service to remedy the situation.
Instead of utilizing the online complaint process, you can also contact a UPS customer service representative by calling 1-800-PICK UPS. Contact UPS by email by emailing firstname.lastname@example.org.
Visit the UPS website or contact them by telephone to expedite a solution to your complaint.
Visit ups.com (see Resources) to begin the complaint process.
Enter your tracking number in the blank field, whether you are the shipper and then select the kind of complaint you wish to file. Choose from a lost package, a damaged package or a driver not collecting a COD payment. Click “Continue.”
Register to create an account by entering a contact name, a user ID, an email address and a password into the appropriate fields. Click “Next.” Enter your contact information into the appropriate fields. Click “Next.”
Complete the form on the following page to report a package that never arrived. Click “Next” to submit the complaint form. If you are reporting a damaged package, enter the damage information into the appropriate fields to describe the package and the extent of the damage. Click “Next” to submit the complaint form.
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